Phase II CARD

　　A: WHAT IS IMPORTANT WHEN

　　Planning a presentation

　　• Finding out about the audience

　　• Researching the topic

　　B: WHAT IS IMPORTANT WHEN…?

　　Aiming to improve customer service

　　• Staff training

　　• Customer satisfaction

　　C: WHAT IS IMPORTANT WHEN …

　　• Managing a project

　　• Encouraging teamwork

　　• Keeping to schedule